Simple Terms and Conditions

This is a pre-order

We’re currently only offering pre-orders for our keyboard with an estimated delivery window of February to April 2024. We’ve made several prototype units, but do not have any final production units on hand at this time.

This is a MIDI controller / no built-in sounds

Our keyboard is a MIDI controller and does not generate any sound on its own. This means that the keyboard must be connected to a computer, synthesizer, or other sound-generating device in order to create sound.

Fulfillment window

We estimate delivery in February to March of 2024, but we can’t guarantee a delivery date for pre-orders. All orders will be filled in the order that they’re received.

Features may change

Our core features of a fully-weighted action and real wood case design will stay the same, but some smaller features such as expression controls or I/O ports may change during development as we refine our design.

Full refund available after fulfillment

If for any reason your keyboard doesn't 100% meet your expectations, you can return it within two weeks of delivery for a full refund. Since this is a new product, money from your purchase will be directly used to place an order with our contract CNC manufacturer. Because of this, refunds are only available after manufacturing has been completed and your order has been delivered. To request a refund on your order after delivery, simply email us at info@playvidal.com. Refunds will be processed within 7-10 business days.

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