Simple Terms and Conditions
This is a MIDI controller / no built-in sounds
Our keyboard is a MIDI controller and does not generate any sound on its own, nor does it have any built-in speakers. This means that the keyboard must be connected to a computer, synthesizer, or other sound-generating device in order to create sound. It also must be used either with headphones or with external speakers.
No modifications after submitting order
Once your order is submitted, we immediately purchase parts and materials and allocate production time to make your instrument. Orders may not be modified or cancelled once submitted.
Fulfillment window
We make each order as they're received, and we do our best to manufacture and ship keyboards as quickly as we can. If your estimated fulfillment window changes after placing your order, we'll reach out as soon as possible to give you an updated timeframe.
Features may change
Our core features of a fully-weighted action, real wood keys, and real wood case will stay the same, but small details of the design may change as we further refine our product.
Wood grain variation
Since we use real hardwoods for the exterior case of the Vidal, there will be small variations in the texture of the wood from keyboard to keyboard. We carefully select wood stock with only the most appealing grain patterns, and we don't accept refunds or exchanges based on variations in wood grain.
Return Policy
If for any reason your keyboard doesn't 100% meet your expectations, you can return it within 30 days after delivery for a full refund. Returned keyboards must be in new condition, and the cost of return shipping will be deducted from your refund. Keyboards which show visible wear or damage may be subject to a 10% restocking fee.